Warehouse Clerk
July 26, 2019
Brand Director
November 25, 2019

Customer Service Web

Customer Service Web

 

OUR COMPANY

Empowered by a progressive Senior Leadership Team, Lolë offers an inspiring, stimulating atmosphere and motivating challenges in a dynamic environment.

We are not like any other fashion company. Fashion, we believe, is the conveyor of our greater purpose of inspiring a life of well-being. Our collections are versatile and long-lasting, made to make people feel good, day and night, to work or to practice, year after year. We spread the word and we make wellbeing accessible to all not just a few. We gather communities by offering engaging experiences. We live life in color.

At Lolë we all share the same mindset and values:

We embrace inclusivity and build local communities around wellness.

  • We pioneer, we lead but we do not take ourselves too seriously.
  • We make our own path and are bold enough to follow our dreams.
  • We act conscientiously and encourage smart consumption.

 

Job Functions

  • Manage incoming calls and e-mail requests by using Zendesk and Talkdesk system.
  • Handle complaints and provide appropriate solutions and alternatives within the time limits to ensure customer satisfaction is achieved.
  • Communicate and coordinate with colleagues and Sales Reps as required.
  • Maintain customers’ records by updating account information.
  • Ensure accuracy of discounts, terms and pricing-based on customer orders and contracts.
  • Process orders and RA requests in timely fashion.
  • Have a good knowledge of product catalogue to service consumers / customers.
  • Up sale through on-line chat, telephone or e-mails.
  • Take the extra mile to engage with customers / consumers to develop a good professional relationship.

Requirements

  • College degree or 1-2 years experience as customer support or as a customer service representative.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication skills (writing & verbal) in English and French.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to stay calm and have good problem-solving skills when customers are stressed or upset.
  • Knowledge of excel and Microsoft office.
  • Familiar with Zendesk and Talkdesk systems is an asset.
  • EDI knowledge is an asset.

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