Warehouse clerk
September 28, 2018

Credit & Collection Agent

CREDIT & COLLECTION AGENT

We are currently seeking a Credit & Collection Agent to join our team at the magnificent Château Viger, located in the heart of the Old Port of Montreal!

THE ROLE

The Credit & Collection Agent ensures to provide exemplary customer service by solving account issues using both collection and technical skills. This position requires maintaining a high degree of collection goals and spreadsheet maintenance while working with other departments in regards of credit applications and account holds.

THE RESPONSABILITIES

  • Receive and process credit inquiries as needed.
  • Review of all credit limits twice a year for all clients.
  • Responsible for major accounts. Track overdue accounts and deductions made during payments.
  • Analyze risk accounts for management on a monthly basis.
  • Ensure compliance with payment terms.
  • Account opening occasionally.
  • Actively participate in meeting the objectives of the credit and accounts receivable department.
  • Ensure good communication with all internal and external clients.
  • Answer the phone on the common lines and take the messages regularly.
  • Reconciliation of accounts, major accounts and internal accounts should be done on a weekly basis or as needed.
  • Revise the delivery files and the on-hold boxes file at least twice a day in order to release orders related to the credit.
  • Preparation of volume discount reports every 3 months for majors.
  • Preparation of occasional reports as needed.
  • Responsible for updating the table of authorized deductions / volume discounts according to the contractual agreements.
  • Replacement of the supervisor during absence.
  • Scan customer records in free time.

THE PROFILE

You are passionate, full of energy, living an active lifestyle and you adhere to Lolë’s philosophy “Live Out Loud Everyday”.

You have a degree in administration or finance along with 3 to 5 years’ experience in a similar position with experience in the B2B. You have an excellent knowledge of MS Excel, you are perfectly bilingual (both oral and written), have a good sense of priorities, organization and have a good team spirit? You are the person we are looking for!!

We thank you for your interest. Only the selected candidates will be contacted.

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